Contact us
NAYAN NV and Lipault welcome your questions and comments. Please select your question.
I need to repair my luggage or order a spare part
Please click here.
My product is out of warranty and can no longer be repaired.
Is your product no longer under warranty and spare parts are unfortunately unavailable?
We understand your frustration and want to thank you for your loyalty!
At Lipault, taking care of our customers is a priority.
If you love our brand, feel free to contact us — we would be happy to review your situation and explore a personalised solution together.
- Your product must be less than 5 years old.
- Proof of purchase (place and date of purchase + visible product reference)
- A photo of the internal product reference
- A clear photo of the issue
I would like to contact sales for a product offer (B2B).
To contact us by email:
I would like to contact customer service regarding my online order
Contact Customer service :
Office Hours :
Monday-Friday : 7.15 AM till 12 AM - 1 PM till 5.00 PM
Please mention your order number or account number that you received while placing an order in all correspondence.
FAQ :
Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for detailed instructions.
I have a Lipault product and I have a question.
To contact us by email :
I would like to report a product safety issue.
Please contact us via this postal or email address, or fill in the form below.
Samsonite Europe NV
Westerring 17
9700 Oudenaarde
Belgium
legal.notifications.europe@samsonite.com
I have another question.
To contact us by email: