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NAYAN NV and Lipault welcome your questions and comments. Please select your question.
Please read our section on spare parts, locks and keys in our FAQ.
To contact us by email :
Please click here.
Contact Customer service :
Office Hours :
Monday-Friday : 7.15 AM till 12 AM - 1 PM till 5.00 PM
Please mention your order number or account number that you received while placing an order in all correspondence.
FAQ :
Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for detailed instructions.
Repairs:
We recommend that you have a Lipault Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for.
While any qualified luggage repair facility can care for your luggage, only Lipault Authorized Repair Centers are authorized to do warranty repair work.
To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.
To contact us by email :
