Personalise your suitcase and accessories
What are you looking for?
Sign up now for exclusive email updates and special offers.
Subscribe for our newsletter now and get 10% off your next purchase**!
*We use personal data you provide to us to send you emails with information about our products and services, and to tailor
emails and online advertising based on what you have shown interest in or buy from us.
By clicking here you are accepting our
You may opt-out by following the unsubscribe button in every message we send you.
For e-commerce related activities, ‘We’ means Aboutbags NV, Westerring 17, 9700 Oudenaarde, Belgium.
For our stores, 'We' means Samsonite Limited, 22/28 Rue Joubert 75009 PARIS, France
Last Updated: 18/06/2018
„Personal Information“ is information that identifies you as an individual or relates to an identifiable individual, such as:
Collection of Personal Information
We and our service providers collect Personal Information in a variety of ways, including:
We collect Personal Information through the Services, for example, when you sign up for a newsletter or make a purchase.
As part of our Services, we collect Personal Information from you via offline interactions, for example, when you visit our stores, attend one of our trade shows, place an order over the phone or contact customer service.
We receive your Personal Information from other sources, for example, our affiliates, public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties. In addition, if you elect to connect your social media account to your Website account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends' profiles.
We don’t collect and ask that you not send us, and you not disclose, any sensitive Personal Information (for example, personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometrics or genetic characteristics, criminal background, data concerning health or data concerning a person's sex life or sexual orientation, or social security numbers, health) on or through the Services or otherwise to us.
Use of Personal Information
We and our service providers use Personal Information for legitimate business purposes including:
We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
We will engage in this activity with your consent or where we have a legitimate interest.
We will provide personalized services either with your consent or because we have a legitimate interest.
We use this information to manage our contractual relationship with you.
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.
Disclosure of Personal Information
We disclose Personal Information:
Other Uses and Disclosures
We also use and disclose your Personal Information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so
„Other Information“ is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:
If we are required to treat Other Information as Personal Information under applicable law (e.g. under GDPR), then we use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy.
Collection of Other Information
We and our service providers collect Other Information in a variety of ways, including:
Uses and Disclosures of Other Information
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
Your choices regarding our use and disclosure of your Personal Information
We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.
How you can access, change or delete your Personal Information
If you would like to request to review, correct, update, suppress, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us via www.aboutbags.com or by writing us at the address mentioned in the ‘Contacting Us’ section. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.
We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.
The criteria used to determine our retention periods include:
The Services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Information from individuals under 16, except in those countries where the minimum age is lower.
Your Personal Information can be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
If you are located in the European Economic Area (comprised of the EU Member States, Iceland, Liechtenstein, and Norway, together “EEA”): Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available at: http://ec.europa.eu/justice/data-protection/internationaltransfers/adequacy/index_en.htm. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your Personal Information.
Pour toutes les activités liées au e-commerce, Aboutbags NV située au Westerring 17, 9700 Oudenaarde, Belgique, est l’entreprise responsable de la collecte, l’utilisation et la diffusion de vos informations personnelles selon cette politique de confidentialité.
Pour nos boutiques, Samsonite S.A.S au 22/28 Rue Joubert 75009 PARIS, France est responsable.
Because email communications are not always secure, please do not include credit card or other sensitive information in your communication with us.
If you are located in the EEA, you also may:
LAST REVISED: 16/06/2018
This Cookies Policy (“Policy”) describes the different types of cookies and similar technologies that are used on the site where this policy appears (“Website”). We may change this Policy at any time. Please see the “LAST REVISED” legend at the top of this page to see when this Policy was last revised. Any changes in this Policy will become effective when we make the revised Policy available on or through the Website.
Web Cookies are small pieces of data stored by your browser on your computer or mobile device. They are used to improve the service on the Website. The information stored in the cookies can, for example, be used to manage your shopping cart, to remember your username and preferences you have selected, or to recognize you when you visit the Website again.
Most browsers are set to accept cookies automatically. Nonetheless, if you wish, you can block or delete cookies (for details see section C). However, if you do so, some areas of the Website may no longer function properly.
Cookies may be (i) first party cookies, served directly by us to your device, or (ii) third party cookies, served by a third party on our behalf. Cookies placed by a different party than Samsonite, are called third party cookies. These cookies may “follow” you through various websites and for a longer period of time. The third parties placing these cookies may be suppliers who partner with us to deliver our Website, companies that participate with us in affiliate marketing programs and other third parties. For example, social media cookies (such as YouTube, Facebook or Twitter cookies) that collect information about social media usage. We use social media cookies to integrate social media sharing tools into our Website and to measure the effectiveness of these sharing tools. We use third party cookies to help us analyze our websites and their use, and to enable tailored advertising.
a) Essential Cookies - Essential cookies enable you to navigate the Website and to use its services and features. Without these absolute necessary cookies, the Website will not perform as smoothly for you as we would like it to and we may not be able to provide the website or certain services or features.
Some examples of essential cookies:
b) Preference Cookies - Preference cookies collect information about your choices and preferences, and
allow us to remember language or other local settings and customize the Website accordingly. These
cookies allow us to provide a more personalized experience.
Examples of Preference Cookies we use:
We use Google Maps on our “Stockist locator” page and “Repair center” page to provide detailed information on how to locate our stockists and repair centres:
c) Analytics Cookies – Analytics cookies collect information about your use of the Website and enable us to improve the way it works. Analytics cookies such as used by Hotjar show us which are the most frequently visited pages on the Website, help us record any difficulties you have with the Website, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Website, rather than the usage of a single person. We use the information in aggregate form to analyse Website traffic and perform statistical analyses of the collective characteristics and behaviour of our visitors by measuring demographics and interests regarding specific areas of the Website, but we do not examine this information for individually identifying information.
Examples of Analytics Cookies:
Full details of the cookies which Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google's Analytics tracking code.
Hotjar honors the Do Not Track (DNT) header, and provides an additional layer of privacy through its opt-out option, which sets a third-party cookie that specifically tells the Hotjar script not to track a visitor once they have opted out. To learn more about viewing the data collected by Hotjar's users, visit the Visitor Lookup article on https://www.hotjar.com.
d) Targeting and advertising Cookies or similar technologies - These are mainly used to deliver adverts more relevant to your personal interests. This is called “retargeting”. This means cookies, pixels or plugins that are usually placed by carefully selected advertising networks (e.g., banner advertising) based on your browsing behavior on the Website may be offered to you when you visit other websites participating in the advertising network.
Examples of Targeting and advertising cookies and similar technologies:
a) Adobe Flash:
The Website may offer video content that can only be viewed using Adobe Flash Player. Adobe uses Flash cookies to help improve your experience as a user. Please note that, unlike conventional cookies, Flash cookies can only be deactivated or deleted using the Adobe Flash Player settings, not in the browser settings. Please bear in mind though, that if you disable Flash cookies, you will be unable to access certain types of content on the Website.
b) Pixel tags:
Pixel tags (also known as web beacons and clear GIFs) are used to, among other things, track the actions of users of the Website, measure the success of our marketing campaigns, and compile statistics about usage of the Website and response rates. As mentioned above we use Facebook plugins and the Facebook pixel.
c) Browser or Device information:
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Website you are using. We use this information to ensure that the Website functions properly.
d) Physical Location:
We collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We use your device’s physical location to provide you with personalized location-based services and content. We also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you can allow or deny such uses and sharing of your device’s location, but if you do, we and our marketing partners may not be able to provide you with the applicable personalized services and content.
e) Device Fingerprinting:
To be able to offer you content that we believe may interest you based on your activity on the Website, and for fraud prevention and authentication purposes, we may also use other technologies that are similar to cookies. For example, we may gather device attributes and combine information collected by most browsers or automatically through your device to create a unique ID that identifies your browser or device to us with reasonable certainty. In this context we may collect, use, and combine the following information:
To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers, such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need. The browser settings can be used to, for example, block cookies in general or only those of specific websites. Most browsers also offer the option of only blocking third party cookies. Be aware that blocking or deleting cookies could result in your being unable to access some areas of the Website or may cause some of their features to not function properly.
You can find more information about deleting cookies on the most common browsers
by following the relevant links below:
To opt out of our use of Google Analytics you may wish to consider using the Google Analytics Opt-out Browser Add-on.
Other Data Subject tools include Google’s ads settings, and ads opt-out.
To permanently opt out of Google's DoubleClick cookie, which is Google's main advertising cookie, you can install its DoubleClick opt-out add-on. Once installed, even if you clear all your cookies and restart your browser, it will prevent the DoubleClick cookie from being saved to your browser.
You can also visit www.networkadvertising.org to identify the NAI members that may have placed an advertising cookie file on your computer.
You may also want to visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of customized advertisement. Your mobile device may allow you to limit the sharing of information for retargeting purposes through its settings.Please be aware that opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.
The procedure for deleting or blocking cookies depends on the specific browser that you use. The browser settings can be used to, for example, block cookies in general or only those of specific websites. Most browsers also offer the option of only blocking third party cookies. We should point out, however, that blocking or deleting cookies could result in your being unable to access some areas of the Website or may cause some of their features to not function properly. For more details on cookie settings, please see your browser's help menu.
If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three programs that clean out tracking cookies:
** Offer only available to first time subscribers. Minimum spend €50. Valid for 3 months from newsletter sign up date.
Thanks for signing up. We look forward to sending you exclusive news and special offers, plus your unique 10% discount code.