Keys, locks & spare parts
I have lost the keys for my case, what should I do?
Please make sure you note the number embossed on the lock cylinder.
How do I order replacement parts?
Please make sure you note the full product code you find on the warranty certificate or inside the product.
How do I set the code on my lock?
- Remove the red packing arrow on the lock if your case has one.
- The case is set to 0-0-0 at the factory. Choose your own 3 digits which you can easily recall (birthday, address, etc.).
- Locate the button or lever adjacent to the dials:
- If there is a button, push it towards the dial and hold while you rotate the dials to your desired setting, then release the button.
- If there is a lever, move the lever to its lower position (some move to the right and up), rotate the dials to your desired setting, and then return the lever to its original position. Your combination is now set to your 3-digit code.
How do I unlock my combination lock when I forgot the combination?
You are going to need assistance from a Lipault Authorized Repair Centre to unlock your combination lock. To locate the nearest Repair Centre, please click here.
Warranty and Repairs
Where can I have my luggage repaired? We recommend that you have a Lipault Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Lipault Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.
How do I cancel my order?
In order to meet our commitment to you to ship your order as quickly as possible, we cannot cancel or change an order once it has been placed. If you decide you no longer want your order, please contact customer service to cancel your order. Once the request is placed there is no guarantee that we can stop your order from shipping. If we are able to stop shipment you will see the cancellation reflected on Your Account in Order History.
If we are not able to stop delivery please refuse delivery upon its arrival. We will issue you a refund of the purchase price once the product is returned to our fulfillment center.
Please see >Return and Exchange Policy for more details.
Travelling with Lipault
Can I take my bag in the cabin of an aircraft?
General guidance is that cabin baggage should have a maximum length of 56 cm, width of 45 cm and depth of 25 cm. These dimensions include wheels, handles, side pockets, etc.
The dimensions shown in the tables are the exterior dimensions (including handles, wheels, bottom glides, side pockets and other external parts).
Measurements of volume, dimensions and weight are carried out in the Lipault laboratories using procedures whereby tolerances up to 1,5 cm in dimensions and 5% in weight and volume cannot be excluded.
Lipault reserves the right to amend the specifications, colours, dimensions and weight of any product without prior warning. Colour deviation may occur due to the printing technique used.
Note: due to capacity limitations some airlines do apply further restrictions on size and/or weight. NAYAN NV or Lipault cannot be held responsible if an airline applies other check-in standards. Please check current in force restrictions with your airline prior to travel.
EXTERNAL DIMENSIONS AND WEIGHT ALLOWED IN ECONOMY CLASS
|Air New Zealand||Max. 118 cm||7kg|
|All Nippon Airways||55x40x25cm (Max. 115 cm)||10kg|
|American Airlines||56x36x23cm (Max. 115 cm)||-|
|Asiana Airlines||55x40x20cm (Max. 115 cm)||10kg|
|Corsair||55x40x23cm (Max. 115 cm)||12kg|
|Delta Airlines||56x35x23cm (Max. 114 cm)||-|
|El Al||56x45x25cm (Max. 115 cm)||8kg|
|Ethiopian||55x40x23cm (Max. 115 cm)||7kg|
|Etihad Airways||50x40x21cm (Max. 115 cm)||7kg|
|Great Dane Airlines||55x35x25cm||8kg|
|Japan Airlines||55x40x25cm (Max. 115 cm)||10kg|
|Jet Airways||55x35x25cm (Max. 115 cm)||7kg|
|KLM||55x35x25cm (Max. 115 cm)||12kg|
|Korean Air||55x40x20cm (Max. 115 cm)||12kg|
|Malaysia Airlines||56x36x23cm (Max. 115 cm)||7kg|
|Philippine Airlines||Max. 115 cm||7kg|
|Qantas||56x36x23cm (Max. 115 cm)||10kg|
|Singapore Airlines||Max. 115 cm||7kg|
|South African Airways||56x36x23cm||8kg|
|Tap Air Portugal||55x40x20cm (Max. 115 cm)||8kg|
|Tunis air||Max. 115 cm||8kg|
|United Airlines||56x35x22cm (Max. 115 cm)||23kg|
|US Airways||56x36x23cm (Max. 115 cm)||-|
|Vietnam Airlines||56x36x23cm (Max. 115 cm)||12kg|